A little help goes a long way
Good questions. Helpful answers.
Looking for something else? Send us a note and we will be happy to help.
How do I choose the right size?
Check the dimensions and sizing information on the product page. Measure your pet or the space where the item will go before choosing a size. If you are unsure, contact us before ordering.
Which payment methods can I use?
The available payment options are displayed at checkout. Choose from the options shown for your order and location.
Where can I see shipping costs?
Enter your delivery address at checkout to see the shipping options and costs offered for your order. Contact us before ordering if you have a delivery question.
How can I ask about an existing order?
Use our contact form and include your order number and the email used at checkout. Please do not send payment card details.
What if I need help with a return?
Contact us with your order number and a description of the issue before sending an item back. We can help you understand the next steps.
Who is Brownie?
Brownie is our much-loved tortoiseshell cat and the inspiration behind Brownie Paws. You will recognize her pink collar, bright eyes, and colorful coat in our logo.